Terms and Conditions
Return Policy: If for any reason you aren’t satisfied, you can return any non-engraved item in its original condition within 14 days of shipment date, for a refund or exchange excluding the shipping charges. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized (by a jeweler other than Custom Creations by Barbara, Inc.), engraved, altered, or damaged in any way cannot be accepted for return.
*Custom Creations will not be responsible for loss or damage of return shipments.
Insurance & Liability: All merchandise shipped from Custom Creations is insured for full value up to the moment of delivery. Once a shipment is accepted and signed for, the customer is solely responsible for the merchandise and any loss or damage, which may occur thereafter. Should the return of merchandise to Custom Creations be necessary, Custom Creations shall assume liability for such merchandise only upon receipt of the merchandise in its original condition.
Shipping Policy: The processing time for every order varies depending on the item order. We generally take 5-30 days or may be less, working days for the order to be delivered. We generally ship via UPS or FedEx.
Payment Structure: All Payments for purchase on this site need to be made over the phone. Phone is easiest and safest way to pay. Buyers can pay for their items with a credit card simply by calling. Phone transactions are safe and secure. The order will only be shipped after the payment clears.